Refund Policy

At MyAdvisely, we stand behind the quality of our Service. This Refund Policy outlines the terms under which refunds are issued for subscription payments.

1. 14-Day Money-Back Guarantee

If you sign up and decide MyAdvisely is not right for you, simply contact us within 14 days of your initial payment and we will issue a full refund to your original payment method.

To request a refund under this guarantee:

• Email us at support@myadvisely.com
• Include the email address associated with your account
• State that you are requesting a refund under the 14-day guarantee

Refunds are processed within 5–10 business days and will appear on your original payment method.

2. After the 14-Day Period

After the initial 14-day guarantee period, the following policy applies:

• Subscription payments are non-refundable
• You may cancel at any time, and your access will continue until the end of the current paid billing period
• No partial refunds are issued for unused time within a billing cycle

3. Exceptions and Special Circumstances

We consider refund requests outside the standard policy on a case-by-case basis in the following situations:

• Significant service outages or technical failures caused by MyAdvisely that prevent normal use
• Duplicate charges or billing errors
• Death or serious illness of the account holder (documentation may be required)
• Unauthorised charges due to account compromise (subject to investigation)

To request a refund under special circumstances, email support@myadvisely.com with details of your situation. We will respond within 3 business days.

4. Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your access to MyAdvisely continues until the end of your current billing period
• You will not be charged for subsequent billing periods
• Your data is retained for 90 days after the end of your subscription in case you wish to reactivate

Cancellation does not automatically trigger a refund unless you are within the 14-day guarantee window.

5. Payment Processor

All payments are processed by Paddle, who acts as the Merchant of Record for all MyAdvisely transactions. Refunds are issued through Paddle to your original payment method. Paddle's own refund and payment policies also apply and can be found at paddle.com/legal/terms.

6. Contact Us

For any refund request or billing question, please contact us: